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SASSA Enhances Access with Online Bookings

By Tshepang MokoenaMay 29, 2025Updated August 4, 2026
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The South African Social Security Agency (SASSA) is urging applicants for the disability grant to utilize its online platform to book medical assessments. This initiative aims to streamline the application process, reduce transportation costs, and minimize long queues at SASSA offices. South African Government

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How to Book an Assessment Online

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Applicants can access the SASSA Services Portal to schedule their disability-related assessments. To do so, they need to:

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Visit the SASSA Services Portal.

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Sign in with existing credentials or register a new account by providing:

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Citizenship and ID details

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Full name

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Email address

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Cellphone number

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Password

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Existing beneficiaries will also need to provide their residential address, grant type, and payment method details.

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Post-Assessment Application Process

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After completing the medical assessment, applicants can proceed to complete and submit their disability grant application online. Before uploading, ensure all required documents are:

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Certified

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Valid within the last six months

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Accurate and up-to-date

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Eligibility Criteria for the Disability Grant

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To qualify for the disability grant, applicants must:

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Be a South African citizen, permanent resident, or refugee residing in South Africa

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Be between 18 and 59 years of age

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Undergo a medical assessment confirming disability

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Provide a referral form completed by a treating facility

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Meet the means test requirements for both applicant and spouse

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Not be maintained or cared for in a state-funded institution

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Not be receiving another social grant in respect of themselves

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Submit a 13-digit barcoded identity document for self and spouse. If unavailable, alternative identification as prescribed by SASSA will be acceptable Legal Aid South Africa Disability Info SA Western Cape Government South African Government SASSA Services.

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SASSA cautions applicants against seeking assistance from strangers or sharing personal information with unverified individuals, as this may lead to fraud or theft. If applicants encounter difficulties accessing online services, they are encouraged to visit their nearest SASSA office for assistance. South African Government

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Contact Information for Mpumalanga Applicants

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For further information or assistance, applicants and beneficiaries in Mpumalanga can contact SASSA during working days/hours:

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Toll-free: 0800 60 10 11

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Phone: 013 754 9428 / 9363

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WhatsApp: 082 046 8553

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By embracing the online booking system, SASSA aims to enhance service delivery and ensure that applicants receive timely support in accessing disability grants.

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